Frequently Asked Questions

Q. How much does the Membership cost?
A. At the Green Apple Wellness Centre we have different pathways to choose from in order to provide you with the best health solutions. We highly recommend calling us on 3261 1249 and book a FREE 60 min Initial Consultation to discuss your needs.

Q. How do I cancel my membership?
A. To cancel your membership, you would need to send us an email at [email protected] stating the reason and date from which you would like to suspend/cancel your membership.

Q. Can I put my membership on HOLD?
A. Yes, very definitely, you can accrue your membership HOLD time if there is a legitimate reason for your inability to attend the Green Apple. You can build up to 6 weeks HOLD annually in blocks of 2, 4, or 6 weeks. All you have to do is send an email to [email protected] stating the start and end dates from which you would like to put your membership on hold. Alternatively if you are in the Centre you can fill our Membership HOLD request form.

Q. What happens when my membership gets suspended?
A. You can SUSPEND your membership in an event where you cannot attend the Gym for more than 6 weeks due to genuine reasons. We will change your fortnightly direct debit fee to a very small retainer to keep your membership “live”. You can reinstate your membership when you are ready to come back.

Q. How do I provide feedback about my membership experience?
A. We would love to hear your valued feedback, please share it with us by emailing it to [email protected]

Q. How do I change my billing details?
A. If your bank details or your card details need updating, we prefer you to call us on 3261 1249 so we can ensure the strictest personal security. Alternatively see us at Reception so we can handle the sensitive information appropriately.

Q. What do I need to bring to the gym for my work out?
A. You will need to bring a towel for hygiene purposes and a water bottle for your hydration.

Q. What happens when my Direct debit payments do not go through?
A. Any problems with payments will be addressed rapidly. Send an email to [email protected] or phone 3261 1249 and ask for Allied Health Admin.

Q. Do I need a Doctor’s referral?
A. If you have a chronic health condition, your Doctor will provide you with an Enhanced Primary care plan to see an Exercise Physiologist/Dietitian. All referrals from doctors that have funding from Medicare are bulk billed regardless of whether they are used for Home exercise or exercise to do onsite at Green Apple.
You can self-refer to the Exercise Physiologist without a doctor’s referral.

Q. Can I Bring a Friend?
A. Yes you can. Once you are a Green Apple Wellness Centre Member, you can bring guests with you for a single session or for a 2-week trial. Your guest must do what you have been shown to do only and they do not have access to equipment or classes unless you are with them. This is for risk management purposes. We ask you to look after your guest while they are visiting us.

Q. What are the opening times?
A. Please visit our Contact Us page for our opening hours.

Q. How do I access any classes you have available?
A. Please click on this link to access the Group Class timetable – Link

Q. How do I access the Wellness Strength Class timetable?
A. Please click on this link to access the Wellness Strength Class timetable – Link

Q. How do I make an appointment?
A. Please call us on 07 3261 1249 and one of our friendly staff will help you to make an appointment.

Q. What is Telehealth?
A. The Telehealth is an online service using Medicare, DVA, and NDIS referral pathways to provide you access to our allied health service (Exercise physiology, Dietitian) using an online video or phone consultation.
Bulk-billed
Your exercise physiologist will contact you to make an appointment and will call on the appointment date, assess your health by asking you relevant questions with the purpose of developing a treatment plan, they will then prescribe you exercises with a phone/video consultation to do in the comfort of your own home.

Q. How do I make a Telehealth appointment?
A. Please call us on 07 3261 1249 and one of our friendly staff will help you to make an appointment.

Q. What is the Green Apple Home Health program?
A. The Green Apple HomeHealth service uses the Telehealth pathway and is a personalized exercise prescription service with a goal to keep you motivated to achieve your goals from the comfort of your own home. The service consists of an initial one-on-one phone/video consultation with the Green Apple exercise physiologist followed by access to our exercise software where you will see and record the exercises prescribed, with a weekly follow up and a program review every 3 weeks. Your short-term goals and exercise barriers are constantly monitored and your exercise physiologist will walk with you every step of your exercise journey. This service is available to anyone in Australia no matter where you live. All you need is a stable internet connection and a computer, laptop, tablet or a smartphone.
We are just a phone call away!

Our new Home Health website is coming soon.

Below are some of our most commonly asked questions.

If you have a question that is not on this page, or would like any further information, please contact us.

Q. I have never been a gym person yet my doctor tells me I have to do some weights for my bones. How can I overcome my fear of this?
A. Most of the members at the Green Apple felt the same way before they started. Very few of our members have ever been to a gym before so we have set up a comprehensive starting process.

Q. I have put on 20kg in the last 2 years. I am now 85kg and I feel very embarrassed. I want to join a gym but I am scared that I will be the butt of jokes. What can you suggest?
A. We have many members who are over 100kg and no-one laughs at them. In fact, the other members are very supportive of their efforts.

Q. All my friends go to a gym but I know I won’t fit in. They wear the sort of clothes that I know I would look awful in. Even though I am only 21, and won’t need some of your courses for oldies I think I will be compatible at your centre. Do you have other young people like me using your gym?
A. We sure do! Our webpage might give you the wrong idea if you think that we only have program for seniors. The Green Apple is really for people who don’t consider themselves hard-core gym people, of all ages and sizes. You definitely don’t need designer clothes – just something sensible and comfortable.

Q. I want my husband to join too, but he thinks you only have women there. We are in our mid 30’s – are there other men of that age training there?
A. We started off in 1978 as a female only gym but in 1982 we became a mixed gender gym because so many husbands and boyfriends wanted to train in our gym. We are not a body-building gym so if your husband is doing this competitively, he will be better off joining another gym. However, we all use weights here – both males and females – and we have male members of all ages.

Q. I have tried a lot of gyms and go really well for a while but then things happen and I just drop out. What could you do to stop this happening?
A. We can only stop it happening if we know what is causing you to drop out. We do a program review with you every eight weeks and this really helps us solve problems together that might cause you to drop out if they were not addressed.

Q. I want some more information about what you do and advice you have. Where is a good place to start?
A. Head over to our blog section where you can read about various different topics. You’ll be sure to find something useful there!

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